Privacy Policy

1. Who we are

ClipShop is operated by Dunross AI s.r.o., Pod Chytárnou 46, Zaječice, 251 67 Pyšely, Czech Republic, IČO 29828724.

For the purposes of applicable data-protection law, including the EU General Data Protection Regulation (“GDPR”), Dunross AI s.r.o. is the controller of personal data described in this Privacy Policy, except where we process personal data solely on behalf of a customer.

Questions regarding privacy or personal data may be sent to:

info@clipshopmedia.com

2. What personal data we may collect

Depending on how you use ClipShop, we may process:

• your name, email address and contact details;
• account and authentication information;
• company or business information;
• billing, transaction and payment-related information;
• communications with us, including support requests and feedback;
• information about your use of the ClipShop website and services;
• technical information such as IP address, browser type, device information, logs and security events;
• videos, audio, images, transcripts, captions, scripts and other material that you upload or provide to ClipShop;
• voices, faces and other information contained in customer-supplied media;
• generated or processed versions of customer content;
• preferences and service configuration information.

We do not intentionally request special-category personal data unless it is genuinely necessary for a service requested by a customer.

3. Why we process personal data

Providing the ClipShop service

To create and manage accounts, process uploaded content, generate clips, localization, dubbing, captions, voice processing, lip-sync and other requested services.

Legal basis: performance of a contract or steps taken at your request before entering into a contract.

Customer support and communications

To respond to questions, provide support and communicate regarding projects, orders or the service.

Legal basis: performance of a contract and our legitimate interest in operating and supporting our business.

Billing and accounting

To process payments, issue invoices, maintain accounting records and comply with tax and financial obligations.

Legal basis: performance of a contract and compliance with legal obligations.

Security and service integrity

To prevent fraud, misuse, unauthorized access and security incidents, and to maintain technical logs.

Legal basis: our legitimate interests in securing and operating ClipShop.

Product improvement

To understand how ClipShop performs, diagnose problems and improve the service.

Where this involves non-essential analytics or tracking technologies, we will request consent where legally required.

Legal basis: legitimate interests where appropriate, or consent where required.

Marketing

We may send marketing communications where permitted by law. You may opt out of such communications at any time.

We do not sell personal data.

4. Customer content and third-party personal data

Customers may upload video, audio or other content containing personal data relating to presenters, guests, employees, customers or other individuals.

Where Dunross AI s.r.o. processes this material solely on the customer’s instructions in order to provide ClipShop services, the customer normally determines the purpose of that processing and Dunross AI s.r.o. acts as a data processor.

Customers are responsible for ensuring that they have the rights, permissions, notices and lawful basis required to provide such content to ClipShop and to instruct us to process it.

Where required, we may enter into a separate Data Processing Agreement with a customer.

5. AI and media-processing providers

ClipShop uses specialist technology and infrastructure providers to perform parts of the service.

Depending on the service requested, customer content or related personal data may be processed by providers supplying functions such as:

• cloud hosting and storage;
• transcription;
• translation and language processing;
• artificial-intelligence models;
• text-to-speech and voice processing;
• video processing and lip-sync;
• payment processing;
• authentication;
• email delivery;
• monitoring and security.

We select providers appropriate to the services we offer and take reasonable steps to ensure appropriate contractual and data-protection safeguards are in place.

We will update this Policy if the categories or use of our processors materially change.

6. International transfers

Some technology providers used by ClipShop may process data outside the European Economic Area.

Where required by applicable law, we use appropriate safeguards for such transfers, which may include an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.

7. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including contractual, security, accounting and legal requirements.

In particular:

• account data is generally retained while an account remains active and for a reasonable period afterward;
• customer project files and generated media are retained for the period necessary to provide the service and any agreed retention period;
• accounting and transaction information is retained for the period required by applicable law;
• security logs may be retained for a limited period for fraud prevention, troubleshooting and security;
• marketing information is retained until you opt out or it is no longer appropriate to retain it.

Specific customer agreements may provide different retention periods.

8. Your rights

Subject to applicable law, you may have the right to:

• obtain information about how we process your personal data;
• obtain access to your personal data;
• correct inaccurate or incomplete data;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• receive certain personal data in a portable format;
• withdraw consent at any time where processing is based on consent;
• object to direct marketing at any time.

To exercise these rights, contact info@clipshopmedia.com.

We may need to verify your identity before fulfilling a request.

9. Complaints

You have the right to lodge a complaint with the competent data-protection supervisory authority.

For Dunross AI s.r.o., the principal supervisory authority is:

Úřad pro ochranu osobních údajů
Office for Personal Data Protection
Czech Republic

You may also have the right to contact the supervisory authority in the EU/EEA country where you live or work.

10. Security

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, disclosure, loss, alteration or destruction.

No internet or cloud service can guarantee absolute security.

11. Children

ClipShop is a professional content-production service and is not directed at children.

Users must not submit personal data relating to children unless they have the legal authority and appropriate lawful basis to do so.

12. Automated processing

ClipShop uses automated and AI-assisted technologies to process media, language, voice and video.

These systems assist in producing content requested by customers. We do not currently use automated processing to make decisions that produce legal or similarly significant effects about individuals.

13. Cookies and similar technologies

We currently use only technologies necessary to operate the website and service.

We do not currently use non-essential advertising or behavioural-tracking cookies.

If we introduce analytics, advertising or other non-essential technologies requiring consent, we will provide an appropriate consent mechanism before those technologies are activated.

Please see our Cookie Policy for further information.

14. Changes to this Privacy Policy

We may update this Privacy Policy as ClipShop develops or where required by law.

The current version will always be published on our website with its effective date.